King bed in Superior Garden Room with balcony doors open to plants at Viva Maya

Rooms & Suites

Caribbean-View Rooms for Easy Playacar Beach Days

Settle into an all-inclusive stay on the beachfront in gated Playacar, with 604 air-conditioned guest rooms featuring cable TV and a private balcony or terrace. Free WiFi keeps you connected throughout the resort, while family activities, three outdoor pools, a kids’ pool, beach yoga, tennis, scuba diving, fitness classes, and nearby Playa del Carmen attractions keep every day flexible.

Superior Garden Room with two double beds, desk and balcony at Viva Maya

Superior Garden Room

391 sq ft / 4 Guests / 1 King Bed or 2 Queen Beds

Step into the Superior Garden Room at Viva Maya, a bright 391 sq. ft. space overlooking the resort’s landscaped gardens. Located on exterior corridors and finished with cool tile flooring, the room opens onto a private balcony and offers easy access to the hotel’s grounds while maintaining a peaceful, family-friendly garden outlook. Choose between one King Bed or two Queen Beds to suit your party; the room is configured to sleep 4 guests and connecting rooms are available for larger groups. The private bathroom includes a shower, free toiletries and a hair dryer, with towels and bed sheets changed on request. The room is designed with accessibility in mind and features energy-saving switches, a smoke detector, fire extinguisher and a first aid kit for added peace of mind. Your stay is complemented by the resort’s all-inclusive offering: complimentary Wi‑Fi throughout the property, a 55‑inch LED TV with premium channels, a mini-fridge, daily housekeeping and in-room childcare available for a surcharge. An in-room safe is provided (fee applies); ironing equipment, a phone and recycling amenities are also included. As a guest you can enjoy Viva Maya’s restaurants, bars and pool areas, non-motorized water sports and live entertainment as part of the all-inclusive plan, while Necui Spa treatments and certain services remain available at additional charge. This room provides a comfortable base for family stays or groups seeking a relaxed garden-side retreat at Viva Maya.
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Diagonal view of Viva Maya with two beds and nightstand

Deluxe Room

428 sq ft / 4 Guests / 2 Queen Beds

The Deluxe Room at Viva Maya offers 428 sq. ft. of comfortable, garden‑view living space designed for family stays and groups of up to 4 guests. Accessible via exterior corridors, each room features tile flooring, air conditioning, blackout drapes and a private balcony that opens to the resort’s lush grounds. Energy‑saving switches and in‑room recycling are provided for responsible comfort. Sleeping arrangements include 2 Queen Beds and a well‑appointed bedroom area with bed sheets and towels that can be changed on request. The private bathroom includes a shower, free toiletries and a hair dryer; a first aid kit, smoke detector and fire extinguisher are also supplied for guest safety. Practical conveniences such as a 55‑inch LED TV with premium channels, a safe (fee may apply), phone, mini‑fridge, iron with ironing board and connecting‑room options make the room especially family friendly, and in‑room childcare is available for a surcharge. Daily housekeeping maintains the space for a hassle‑free stay. As part of Viva Maya’s all‑inclusive experience, your stay includes meals at the resort’s buffet and select outlets, access to pool bars and non‑motorized water sports, tennis courts, bicycles, live entertainment and themed parties. Specialty a‑la‑carte restaurants operate by reservation (bookable via the Viva App or on arrival). Free Wi‑Fi is available throughout the property, and additional services such as spa treatments, airport transfers and safety‑deposit boxes carry extra charges.
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Superior Ocean Room with two double beds and balcony at Viva Maya

Superior Ocean Room

391 sq ft / 4 Guests / 1 King Bed or 2 Queen Beds

The Superior Ocean Room at Viva Maya spans 391 sq. ft. and presents an ocean view from a private balcony, inviting natural light across tile flooring and a calm, family-friendly atmosphere. Accessible via exterior corridors, the room is designed for comfort and convenience with energy-saving switches and in-room recycling to complement your stay. Sleeping arrangements are flexible with your choice of 1 King Bed or 2 Queen Beds to suit couples or families, and connecting rooms are available for larger groups. The private bathroom includes a shower, complimentary toiletries, a hair dryer, towels and bed sheets that can be changed on request. Practical touches such as an iron and ironing board, a safe, a phone and a 55-inch LED TV with premium channels ensure you have what you need at hand. Included with your stay is free WiFi and daily housekeeping, while extras such as in-room childcare (surcharge) and a room safe (fee may apply) are offered to make family travel easier. A mini-fridge keeps refreshments close by, and the room’s blackout drapes help you rest after beach days or evening entertainment. For guests who prefer accessible accommodation, accessible rooms are available — all designed to make your Viva Maya beachfront experience effortless and enjoyable.
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King bed in a Superior Garden Room with seating area and garden view at Viva Maya

Room

391 sq ft / 2 Guests / 1 Queen Bed

Step into this 391 sq ft Garden View Room at Viva Maya and feel immediately at ease. The room opens to a private balcony overlooking manicured gardens, with tile flooring and exterior-corridor access that blends indoor comfort with fresh-air resort living. Thoughtful accessibility features are included, and energy-saving switches help reduce consumption while you relax. The bedroom centres on one Queen Bed dressed in sheets that can be changed on request, with blackout drapes for restful sleep. Entertainment comes courtesy of a 55-inch LED TV with premium channels, and the room can connect to neighbouring rooms when needed. A private bathroom includes a shower, towels changed on request, free toiletries and a hair dryer, while essential safety items such as a smoke detector, fire extinguisher and first aid kit are provided. Your stay is part of Viva Maya’s all-inclusive experience: complimentary WiFi keeps you connected, a mini-fridge and in-room safe add convenience, and daily housekeeping maintains your space. Practical extras include an iron and ironing board, phone, recycling bin and accessibility-minded details; in-room childcare is available for a surcharge. Some services—like the in-room safe and certain extras—may carry additional fees, and special requests are subject to availability. Whether you’re unwinding on the balcony, streaming a show, or returning from the beach, this Garden View Room delivers uncomplicated comfort for two.
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Interior view of Superior Garden Room with two queen beds and balcony at Viva Maya

Superior Room, Pool View

4 Guests / 1 King Bed or 2 Queen Beds

Step into a bright Superior Room with a refreshing pool view and a private balcony that brings the resort’s active grounds within sight. The room features cool tile flooring, air conditioning, blackout drapes and energy-saving switches for a comfortable stay; accessible entry and exterior-corridor access are available where required. Flexible sleeping configurations accommodate your party with either one king bed or two queen beds for up to 4 guests, and connecting rooms are available for larger groups or families. The private bathroom includes a shower, free toiletries and a hair dryer, with towels and bed sheets changed on request. In-room conveniences include a 55-inch LED TV with premium channels, a mini-fridge, a safe, telephone, daily housekeeping, ironing facilities and complimentary Wi‑Fi. Safety features such as a smoke detector, fire extinguisher, first aid kit and recycling options are provided, and in-room childcare can be arranged for an additional surcharge. As part of Viva Maya’s all-inclusive offering, your stay gives access to the resort’s dining venues and bars, live entertainment and a range of non-motorized water sports and activities. Reserve speciality a‑la‑carte dinners as needed and enjoy the buffet restaurant for all main meals; extra services such as spa treatments, airport transfers and certain in-room safe rentals carry an additional charge. Book your Superior Room, Pool View to relax on your balcony between days exploring the pools, beach and family-friendly activities at Viva Maya.
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Aerial view of Viva Maya's large pool area lined with palm trees and the adjacent beach.
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Frequently Asked Questions

Rooms & Suites FAQs

How many guest rooms does Viva Maya offer and what do they include?
Viva Maya features 604 guest rooms, each equipped with air conditioning, an in-room safe, cable TV, and a private balcony or terrace, giving every stay at Viva Maya a comfortable and well-appointed base for exploring the resort.
Is Wi-Fi available in the rooms at Viva Maya?
Yes, Viva Maya provides free WiFi throughout the property, including in guest rooms and public areas, so guests can stay connected during their stay at Viva Maya.
What time can I check in and check out at Viva Maya?
At Viva Maya, check-in begins at 3:00 PM and the front desk operates 24/7 to accommodate late arrivals, while check-out is until 12:00 PM (noon), with late check-out available subject to availability and a possible fee.
Is there a minimum age requirement to check in at Viva Maya?
The guest making the reservation at Viva Maya must be at least 18 years old, and must present a photo ID and credit card matching the reservation name at check-in.
Who can stay at Viva Maya — is it suitable for families?
Viva Maya is an all-inclusive resort that welcomes the whole family, offering planned activities for all ages, making its rooms and suites a fitting choice for family getaways and multigenerational trips alike.
Are cribs available for guests traveling with infants at Viva Maya?
Families staying at Viva Maya can request a crib for their room, though availability may vary by room type, so it's best to confirm this with the property in advance.
Does my room at Viva Maya come with a safe at no extra cost?
Every room at Viva Maya includes an in-room safe as a standard feature; note that use of the safety-deposit box carries an additional fee.
Does Viva Maya offer childcare or babysitting for guests?
Yes, Viva Maya offers a free children's club for younger guests as well as babysitting or childcare services available for a surcharge, giving parents flexible options during their stay.
Are rooms and dining at Viva Maya accessible for guests with mobility needs?
Viva Maya provides a front entrance ramp and a wheelchair-accessible on-site restaurant to support guests with mobility needs, though guests should note there is no accessible shuttle available.
What amenities can guests use beyond the room during their stay at Viva Maya?
Beyond the room, guests at Viva Maya can enjoy laundry facilities, coffee/tea in common areas, and a water dispenser, along with the resort's multilingual staff available to assist throughout the stay.